Thief River Falls Hours

Open Daily: 8:00AM - 3:00AM

 

Arcade Banquets and Restaurant closed until further notice.

Warroad hours

Open Daily: 8:00AM - 3:00AM

 

Restaurant, pool, arcade closed until further notice.

Red Lake Hours

Monday-Thursday: 10:00AM - 12:00AM
Friday: 10AM - 3:00AM
Saturday: 8:00AM - 3:00AM
Sunday: 8AM - 12:00AM

Restaurant, Bingo, Pool & Arcade will be closed until further notice.

MandateReqs_Option mask

Nothing is more important to us than the health and well-being of our guests, our team, and our community. We continue to follow the guidance of our tribal council as we navigate these uncertain times.

Some Departments are temporarily closed per site, please check our Opening by department link below for full list of departments.

Thank you for your understanding during these uncertain times. Stay safe and healthy, as we have looked forward to seeing each other. WELCOME BACK!

What to Expect During Your Next Visit

As of 5-20-21 Masks are no longer mandatory for guests, however, it is highly recommended for guests to wear one while on property. All Seven Clans Casino Team Members are still required to wear a mask.

In accordance with CDC Guidelines, Seven Clans Casinos encourage everyone to get vaccinated when possible.

We’ve missed you!! Seven Clans Casinos Guests can expect to see some changes throughout our properties to protect everyone. Behind the scenes our staff has pulled together to get our properties back to operating in a safe and efficient environment by cleaning and sanitizing all areas of our properties and our team continues to deep clean during our closure periods for the safety of all.

Thief River Falls

Operating Hours:  8:00 am to 3:00 am

Closed: 3:00 am to 8:00am (for extensive cleaning).

 

Warroad

Operating Hours:  8:00 am to 3:00 am

Closed: 3:00 am to 8:00am (for extensive cleaning).

 

Red Lake

Operating Hours: 

Monday – Thursday | 10am – 12:00am

Friday | 10am – 3:00 am

Saturday | 8:00am – 3:00am

Sunday | 8:00am – 12:00AM

During the closure hours: Our team conducts extensive cleaning).

General

Efforts include but are not limited to: as of 5-20-21

  • Masks are optional for all Guests and it is mandatory for Team Members on the property. Patrons should be prepared to provide their own mask (cloth or disposable), as a limited supply of disposable masks will be available upon request.
  • A valid photo ID is required and will be verified upon request by Seven Clans Casino Security staff while visiting the gaming floor. Valid identification includes: State, Tribal and other Government issued identification.
  • We are 100% smoke free inside our properties.
  • In addition to routine cleaning, the property has implemented enhanced cleaning procedures including disinfecting restrooms, sanitizing gaming machines, as well as sanitizing door handles, doors, courtesy phones, tables, chairs, handrails, and other high touch and high traffic areas.
  • The property currently has hand-sanitizing stations for employee and guest use. They are located at each entry, food venue and throughout the properties.
  • Guests can expect social distancing markings on the floors in front of cage cashiers, Club7 Players club, hotel front desks, kiosks, ATMs, and Promotional service areas to remind patrons of social distancing.
  • Safety shields have been placed in close contact areas such as Players Club, all Cashier stations, hotel front desk, and gift shop.

We have taken a phased approach to reopening based on the guidance we continue to receive from our tribal council, public health officials, and have and will add back the outlets over time. Our Management is continuously monitoring the situation and will continue to modify our properties to ensure that we are operating in a way that keeps you, our guests, our team members and tribal members safe.

Please assist our efforts to maintain social distance, wear a mask when you can for the safety of others, we encourage all of our friends and family of Seven Clans to get vaccinated and most of all enjoy your time here on our property, we are happy to have you back and make new memories, continue to stay safe as we come together!

Our COVID-19 Committee will continue to meet bi-weekly and/or as required to assess current conditions and modify plans as needed.

 

As of April 2nd, 2020 We are now in our Phase 3 plan

Below is our Phase Three Plan that may answer some questions you may have prior to your visit:

  • All associates and guest are encouraged to social distance as much as possible.
  • Floor Decals are placed in high traffic areas to remind guests and employees of social distancing.
  • A valid photo ID is required and will be verified by Seven Clans Casino Security staff upon entering the gaming floor. Valid identification includes: State, Tribal and other Government issued identification.

  • No smoking will be allowed inside the property.

  • All Guests and associates are required to wear masks at all times.
  • Slot machines will be frequently sanitized.
  • Public Area Cleaning and all associates will continually disinfect.
  • Security, Supervisors, and Manager on Duty’s will ensure that guests are not loitering in large groups.
  • Beverage Stations will be available on the floor with traffic control, entering and exiting one way.
  • Bar will be open with Bartenders only, no servers on the floor.
  • Limited food options to just snack bar with limited seating and no servers.
  • Gift Shop will open enforcing social distancing.
  • Blackjack will limit the number of chairs and players at the tables, up to five (5) players with safety shields installed.
  • Poker at Warroad has been open as of June 24th. Poker is limited to eight (8) players and safety shields have been installed.
  • Bingo will remain closed.
  • Hotel will open with full service available. Red Lake hotel will be limited.
  • Events and Banquets will remain closed.
  • Restaurant will remain closed.
  • Arcade will remain closed.
  • Water Park reopened April 2nd with limited capacity and for registered hotel guests.
  • All associates will be required to wear masks.
  • Will open with additional safeguards in place.
    • “Safety Shields” at all check-in windows.
    • No Valet or Bell hop service.
    • Spa and Fitness will remain closed (Warroad).
    • Luggage carts will be sanitized frequently.
  • All linen will be changed with each guest checkout. This includes all sheets, blankets, towels etc.  No extra linen will be placed in the room, will only be available upon request.
  • All common touch points such as the following will be sterilized frequently
    • Desks, nightstands, remote controls, door handles, phone, tables, cabinetry, door and doorknobs, thermostats, lamps, light controls, bathroom vanities and accessories, bathroom fixtures, window frames, windows, mirrors, frames, lamps, closets, hangers etc.
  • All touch points such as door handles, elevator buttons, elevator handrails etc. will be sanitized at least hourly.
  • Associates desks, counter tops, tables and chairs will be disinfected frequently.
  • Room entry keys will be sanitized after each use.
  • Red Lake Hotel will open with limited capacity.
  • Hand sanitize stations will be made available upon entering all properties.
  • Sanitizers will be available for all guest to clean their hands and slot machines during their visit.
  • Guests have the option to wear a mask if they choose do to so. Associates are required to wear a mask while on property.
  • Patrons should be prepared to provide their own mask (cloth or disposable), as a limited supply of disposable masks will be available upon request.
  • Masks are provided to all associates
  • Masks are available to guest if they don’t have their own. ( limited supply available)
  • Masks and gloves will be required for all associates at all times.
  • “Safety Shield” will be installed.
  • We will not be providing servers in this phase.
  • Social distancing must be enforced.
  • Bartenders will wash hands and change gloves frequently.
  • All beverage stations on the casino floor will be roped off with an entry and exit signage.
  • Masks will be required for all associates at all times.
  • Gift Shop Cashiers Stations will have “Safety Shields” at all checkout windows.
  • Gift Shop lines will be stanchioned off with social distance indicators on the floor.
  • Gift Shop associates will have an option of wearing gloves and will frequently use hand sanitizer or wash hands.
  • There will be no returns accepted.
  • Masks will be required for all associates at all times.
  • Cashiers and pick up points will be provided “Safety Shields”.
  • Snack Bar will have limited seating for social distancing and no servers.
  • All lines will be social distance indicators on the floor.
  • Masks and gloves will be required for all associates at all times.
  • All Player Club windows will be provided “Safety Shields”.
  • Associates will be required to frequently wash and/or sanitize their hands.
  • Guests will be required to follow social distance via indicators on the floor.
  • Only promotions allowed will be those that ensure social distancing is available.
  • Associates will frequently make announcements on social distancing.
  • No coat checks.
  • Promotional Equipment will be sanitized after each use.
  • Masks and gloves will be required for all associates at all times.
  • All Cage Windows will be fitted with “Safety Shields”.
  • All associates will frequently wash/sanitize their hands.
  • Social distancing floor indicators will be in place for guests.
  • Prior to leaving Cage & Vault area associates will remove gloves and masks to clear them for Surveillance.
  • Masks and gloves will be required for all associates at all times.
  • All PAC associates will frequently wash/sanitize their hands.
  • PAC will do the best of their ability ensure social distancing in the performance of their job duties.
  • PAC will continuously sanitize machines with all slot machines and other touch points being cleaned at least hourly.
  • Masks and gloves will be required for all associates at all times.
  • Associates will ensure social distancing with other associates and guests at all times.
  • Associates will frequently wash their hands in the performance of their job.
  • Masks will be required for all associates at all times.
  • Will ensure social distancing while performing their duties.
  • Drop Team will be required to wear gloves in the performance of the Drop.
  • Drop Team Associates will be required wash/sanitize their hands at the completion of Drop.
  • Upon completion of count, all Team members will wash/sanitize their hands.
  • Prior to leaving count area associates will remove gloves and masks to clear them for Surveillance.
  • Masks will be required for all associates at all times.
  • Will enforce all entrance and social distancing rules to include:
    • Temperature check for all associates and guest.
    • Guest Log-in for contact tracking.
    • Loitering and Social Distancing.
    • Hand Sanitizer procedures.
    • Whenever possible, Security will maintain social distancing.
    • All Security personnel will be required to wear masks.
  • All scooters and wheelchairs are logged in and out, with sanitizing after each use.
  • Masks will be required for all associates at all times.
  • Gloves will be required for transactions.
  • All associates will assist in the cleaning of machines.
  • Masks will be required for all associates at all times.
  • Chairs will be repositioned to assist in social distancing.
  • Only three players at one time at each blackjack table.
  • Only three chairs will be provided at each blackjack table. Blackjack will limit the number of chairs and players at the tables, up to five (5) players with safety shields installed.
  • Chips will be cleaned daily.
  • as of June 24th 2020 Poker OPENED. Poker was opened during phase one with safety shields in place and limited to eight (8) players.
  • Temperature checks for all drivers and passengers prior to be allowed to ride the shuttle.
  • Masks are required for all drivers and passengers.
  • Vehicles will be sanitized after each use.
  • No food or beverages in the transportation vehicles.

Note: All associates will be required to assist Public Area Cleaning with sanitizing the properties.

Frequently Asked Questions (FAQs)

During Temporary Closure in 2020

Your Club 7 points (your “spendable” points) will not expire or change during our temporary closure. Your Rewards Club Card will remain active upon reopening.

We are extending the expiration date for slot machine cash out vouchers 60 days from the day we reopen.

  1. TITO’s with an expiration date of March 19, 2020 through May 28, 2020 will be extended until July 27, 2020 at 11:59pm.
  2. TITO’s will only be redeemable at the location in which the guest received the ticket.

On your next visit, please stop by the Cashier Counter of the site you received the ticket to have your expired cash out voucher redeemed.

Club Levels will not reset on July 1, 2020 as scheduled. We will be adjusting our 2020 program. Because we are committed to helping you achieve your tier status.

Your player card will remain active and your tier status will be maintained. All point balances will be kept in your account.

Any unredeemed Free Play, Food and Beverage Offers, Hotel Stays, etc. that expire during our closure period will remain expired. New offers and invitations will be issued with normal qualifying criteria once we resume daily operations.

If you had a birthday offer that was valid during the closure and were not able to use the offer, we will issue your birthday offer upon reopening and will be valid during that month we open back up only.

All March and April Promotions have been canceled. Guests can find out how many current entries they have to the new promotions by visiting Club 7 when we reopen.

Our Thief River Falls & Warroad properties re-opened on May 28, 2020 and our Red Lake property reopened on July 31st, 2020. Seven Clans Casinos continues to closely monitor the situation and will make adjustments from time to time. We are working closely with the Red Lake Tribal Covid19 response team and meet on a regular basis.

All casino promotions & events are currently postponed or canceled during this temporary closure period. We will provide updates via website and email, where applicable, as more information regarding promotions and events becomes available.

No, all reservations will be automatically canceled. You do not need to call to cancel.

You may reserve your room on our online reservations portal or directly call the hotel that you wish to stay at.

We will reply to emails Facebook inquires as quickly as possible and direct your message to the appropriate personnel for handling/response.

As decisions are made, we will continue to share updates with you via our website and Facebook Pages.

As we look forward to the day we will get to see you all again, we would like to thank all our loyal guests, and employees for your support, patience and understanding. Please stay safe and healthy!