Red Lake Hours

Monday-Thursday: Noon - Midnight
Friday-Sunday: 10:00AM - 2:00AM

Restaurant, Hotel, Bingo, Pool & Arcade will be closed until further notice.

Thief River Falls Hours

Open Daily: 8:00AM – 3:00AM

Warroad hours

Sunday-Wednesday: 10:00AM - Midnight
Thursday-Saturday: 10:00AM - 1:00AM

face-mask-required

Nothing is more important to us than the health and well-being of our guests, our team, and our community. At this time, there have been NO reported cases of COVID-19 at any of our properties. We continue to follow the guidance of our tribal council as we navigate these uncertain times.

Some Departments are temporarily closed per site, please check our Opening by department link below for full list of departments.

Thank you for your understanding during these uncertain times. Stay safe and healthy, as we all look forward to seeing each other. WELCOME BACK!

What to Expect During Your Next Visit

Seven Clans Casino Thief River Falls & Warroad opened since May 28, 2020.

Our Red Lake property Opened July 31, 2020

We’ve missed you!! We’ve been looking forward to the day that we can be together again. Seven Clans Casinos Guests can expect to see some changes throughout our properties to protect the health of all. Behind the scenes our staff has pulled together to get our properties back to operating in a safe and efficient environment by cleaning and sanitizing all areas of our properties and our Management team completed health and safety plans prior to opening.

Thief River Falls 

Operating Hours:  8:00 am to 3:00 am

Closed: 3:00 am to 8:00am (for extensive cleaning).

 

Warroad

Operating Hours:

Sunday - Wednesday: 10am - 12am

Thursday - Saturday: 10am - 1am

During the closure hours: Our team will be conducting extensive cleaning).

 

Red Lake - Opened July 31st

Operating Hours: 

Monday - Thursday | 12:00 pm to 12:00 am

Friday - Sunday |  10am - 2am

During the closure hours: Our team will be conducting extensive cleaning).

General

Efforts include but are not limited to:

  • Masks are required for all Guests and Team Members on the property. Patrons should be prepared to provide their own mask (cloth or disposable), as a limited supply of disposable masks will be available upon request.
  • Temperature check upon entry with our newly installed automatic rapid infrared thermal cameras, These have been installed at all guests and employee entrance points.
  • A valid photo ID is required and will be verified by Seven Clans Casino Security staff upon entering the gaming floor. Valid identification includes: State, Tribal and other Government issued identification.
  • We are 100% smoke free inside our properties, for the safety of all.
  • In addition to routine cleaning, the property has implemented enhanced cleaning procedures including increasing the frequency of disinfecting restrooms to every hour, sanitizing gaming machines multiple times during shifts, as well as sanitizing door handles, doors, courtesy phones, tables, chairs, handrails, and other high touch and high traffic areas multiple times a day.
  • The property currently has hand-sanitizing stations for employee and guest use. They are located at each entry, food venue and throughout the properties.
  • Guests can expect social distancing markings on the floors in front of cage cashiers, Club7 Players club, hotel front desks, kiosks, ATMs, and Promotional service areas to remind patrons of social distancing.
  • Safety shields have been placed in close contact areas such as Players Club, all Cashier stations, hotel front desk, and gift shop.

We are committed to the health and well-being of our Red Lake Nation tribal members, communities, our valued patrons and most of all our employees and that continues to be our highest priority, so that means things will look a little different as we reopen in phases. We will take a phased approach to reopening based on the guidance we continue to receive from our tribal council, public health officials, and will add back the outlets over time. Our Management is continuously monitoring the situation and will continue to modify our properties to ensure that we are operating in a way that keeps you, our guests, our team members and tribal members safe.

Please assist our efforts to maintain social distance, wear a mask and most of all enjoy your time here on our property, we are happy to have you back and make new memories, continue to stay safe as we come together!

Phase one consisted of the opening of the Casinos to Slot Play, Blackjack, Hotel, Bar, Gift Shops, Snack Bar, and Beverage Stations.  COVID-19 Committee will continue to meet weekly and/or as required to assess current conditions and modify plans as needed.

 

As of August 1, 2020 We are now in our Phase 2 plan

 

Below is our Phase Two Plan that may answer some questions you may have prior to your visit:

  • All associates and guest are encouraged to social distance as much as possible.
  • Floor Decals are placed in high traffic areas to remind guests and employees of social distancing.
  • A valid photo ID is required and will be verified by Seven Clans Casino Security staff upon entering the gaming floor. Valid identification includes: State, Tribal and other Government issued identification.

  • No smoking will be allowed inside the property.

  • All Guests and associates are required to wear masks at all times.
  • Slot machines will be frequently sanitized.
  • Public Area Cleaning and all associates will continually disinfect.
  • Security, Supervisors, and Manager on Duty’s will ensure that guests are not loitering in large groups.
  • Beverage Stations will be available on the floor with traffic control, entering and exiting one way.
  • Bar will be open with Bartenders only, no servers on the floor.
  • Limited food options to just snack bar with limited seating and no servers.
  • Gift Shop will open enforcing social distancing.
  • Blackjack will limit the number of chairs and players at the tables, up to five (5) players with safety shields installed.
  • Poker at Warroad has been open as of June 24th. Poker is limited to eight (8) players and safety shields have been installed.
  • Bingo will remain closed.
  • Hotel will open with full service available. Red Lake hotel will remain closed
  • Events and Banquets will remain closed.
  • Restaurant will remain closed.
  • Arcade will remain closed.
  • Waterpark will remain closed.
  • All associates will be required to wear masks.
  • Will open with additional safeguards in place.
    • “Safety Shields” at all check-in windows.
    • No Valet or Bell hop service.
    • Spa and Fitness will remain closed (Warroad).
    • Luggage carts will be sanitized frequently.
  • All linen will be changed with each guest checkout. This includes all sheets, blankets, towels etc.  No extra linen will be placed in the room, will only be available upon request.
  • All common touch points such as the following will be sterilized frequently
    • Desks, nightstands, remote controls, door handles, phone, tables, cabinetry, door and doorknobs, thermostats, lamps, light controls, bathroom vanities and accessories, bathroom fixtures, window frames, windows, mirrors, frames, lamps, closets, hangers etc.
  • All touch points such as door handles, elevator buttons, elevator handrails etc. will be sanitized at least hourly.
  • Associates desks, counter tops, tables and chairs will be disinfected frequently.
  • Room entry keys will be sanitized after each use.
  • Red Lake Hotel will remain closed
  • Hand sanitize stations will be made available upon entering all properties.
  • Sanitizers will be available for all guest to clean their hands and slot machines during their visit.
  • Associates and guest will be required to wear a mask to enter the property. Guest and associates will be required to wear them at all times while on property.
  • Patrons should be prepared to provide their own mask (cloth or disposable), as a limited supply of disposable masks will be available upon request.
  • Masks will be provided to all associates
  • Masks will be available to guest if they don’t have their own. ( limited supply available)
  • Guest will be required to sign in for Contact Tracing purposes, based on CDC guidelines.
  • Masks and gloves will be required for all associates at all times.
  • “Safety Shield” will be installed.
  • We will not be providing servers in this phase.
  • Social distancing must be enforced.
  • Bartenders will wash hands and change gloves frequently.
  • All beverage stations on the casino floor will be roped off with an entry and exit signage.
  • Masks will be required for all associates at all times.
  • Gift Shop Cashiers Stations will have “Safety Shields” at all checkout windows.
  • Gift Shop lines will be stanchioned off with social distance indicators on the floor.
  • Gift Shop associates will have an option of wearing gloves and will frequently use hand sanitizer or wash hands.
  • There will be no returns accepted.
  • Masks will be required for all associates at all times.
  • Cashiers and pick up points will be provided “Safety Shields”.
  • Snack Bar will have limited seating for social distancing and no servers.
  • All lines will be social distance indicators on the floor.
  • Masks and gloves will be required for all associates at all times.
  • All Player Club windows will be provided “Safety Shields”.
  • Associates will be required to frequently wash and/or sanitize their hands.
  • Guests will be required to follow social distance via indictors on the floor.
  • Only promotions allowed will be those that ensure social distancing is available.
  • Associates will frequently make announcements on social distancing.
  • No coat checks.
  • Promotional Equipment will be sanitized after each use.
  • Masks and gloves will be required for all associates at all times.
  • All Cage Windows will be fitted with “Safety Shields”.
  • All associates will frequently wash/sanitize their hands.
  • Social distancing floor indicators will be in place for guests.
  • Prior to leaving Cage & Vault area associates will remove gloves and masks to clear them for Surveillance.
  • Masks and gloves will be required for all associates at all times.
  • All PAC associates will frequently wash/sanitize their hands.
  • PAC will do the best of their ability ensure social distancing in the performance of their job duties.
  • PAC will continuously sanitize machines with all slot machines and other touch points being cleaned at least hourly.
  • Masks and gloves will be required for all associates at all times.
  • Associates will ensure social distancing with other associates and guests at all times.
  • Associates will frequently wash their hands in the performance of their job.
  • Masks will be required for all associates at all times.
  • Will ensure social distancing while performing their duties.
  • Drop Team will be required to wear gloves in the performance of the Drop.
  • Drop Team Associates will be required wash/sanitize their hands at the completion of Drop.
  • Upon completion of count, all Team members will wash/sanitize their hands.
  • Prior to leaving count area associates will remove gloves and masks to clear them for Surveillance.
  • Masks will be required for all associates at all times.
  • Will enforce all entrance and social distancing rules to include:
    • Temperature check for all associates and guest.
    • Guest Log-in for contact tracking.
    • Loitering and Social Distancing.
    • Hand Sanitizer procedures.
    • Whenever possible, Security will maintain social distancing.
    • All Security personnel will be required to wear masks.
  • All scooters and wheelchairs are logged in and out, with sanitizing after each use.
  • Masks will be required for all associates at all times.
  • Gloves will be required for transactions.
  • All associates will assist in the cleaning of machines.
  • Masks will be required for all associates at all times.
  • Chairs will be repositioned to assist in social distancing.
  • Only three players at one time at each blackjack table.
  • Only three chairs will be provided at each blackjack table. Blackjack will limit the number of chairs and players at the tables, up to five (5) players with safety shields installed.
  • Chips will be cleaned daily.
  • as of June 24th 2020 Poker OPENED. Poker was opened during phase one with safety shields in place and limited to eight (8) players.
  • Temperature checks for all drivers and passengers prior to be allowed to ride the shuttle.
  • Masks are required for all drivers and passengers.
  • Vehicles will be sanitized after each use.
  • No food or beverages in the transportation vehicles.

Note: All associates will be required to assist Public Area Cleaning with sanitizing the properties.

Red Lake Gaming 5/15/2020

Seven Clans Casinos is extending our closure through May 27, 2020. Seven Clans Casinos Management Team & the Red Lake Tribal Council are united in the effort to prevent the spread of Coronavirus COVID-19. (Although, there have been NO reported cases from any of our properties). All Seven Clans Casinos will remain temporarily CLOSED with a potential open date of May 28, 2020. We are committed to the health and well-being of our Red Lake Nation tribal members, communities, our valued patrons and most of all our employees.

As the new tentative date approaches, our Management Team & Red Lake Tribal Council will re-evaluate the situation and we will update, as needed, should there be any changes.

  • Any upcoming Hotel reservations through May 27, 2020 will be automatically canceled and refunded.
  • All group meetings and events at any Seven Clans Casino event center have been postponed or canceled until further notice.
  • Our Anchors Aweigh event scheduled on March 26 & 27, 2020 will be rescheduled at a later date.

We would like to thank all of our guests for your continued patience and understanding during this difficult time. The continued dedication we have received from our workforce is greatly appreciated! Please continue to stay safe, we will continue to support any efforts that will protect the health and well-being of our communities.

We urge people to follow guidance from the CDC and the World Health Organization:

  • Wash your hands often with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer.
  • Create social distancing in your personal space and limit personal contact as much as possible.
  • If you are sick, stay home and seek medical attention if you experience symptoms. COVID-19 is an acute respiratory illness that can be very harmful.
  • Avoid exposing others to a virus by covering your mouth and nose with a tissue (not your hands) when coughing or sneezing (or an elbow or shoulder if no tissue is available).
    We miss you! We look forward to seeing all of your friendly faces soon! We need each other now more than ever. We know we will get through these uncertain times together.

During this closure period, we will do our absolute best to keep our patrons updated via our Website and Facebook Pages. If we should decide to open sooner, or feel it is necessary to extend this temporary closure, we will update social media and website as soon as possible. We feel this is the best decision for all. For updates please continue to follow us on Facebook or visit our website:

EMPLOYEES: please keep in contact with your Department Manager or General Manager whom should be the only trusted source of information for any official updates, any future plans will be reported to them to relay information to you.

To all of the everyday heroes – truck drivers, grocery store clerks, food service workers, teachers, health care providers and so many more, not only during this crises but EVERYDAY – Thank You!

Frequently Asked Questions (FAQs)

During Temporary Closure

All Seven Clans Casinos temporarily closed, and conditions will be continuously reassessed, a tentative reopen date of May 28th 2020.

Seven Clans Casino management team and the Red Lake Tribal council is united in the effort to stop the spread of Coronavirus (COVID-19), and therefore we continue to temporarily suspend all operations until further notice. This temporary suspension includes all gaming, restaurants, hotel, Water Park on the properties.

  • All group meetings and events at any Seven Clans Casino event center have been postponed or canceled until further notice.
  • Any upcoming hotel reservations through May 27th, 2020 will be automatically canceled and refunded.

In these uncertain times, we will do our best to update all patrons with the most current information, as well as address some of the top questions that could be on your mind during our closure:

Your Club 7 points (your “spendable” points) will not expire or change during our temporary closure. Your Rewards Club Card will remain active upon reopening.

We are extending the expiration date for slot machine cash out vouchers 60 days from the day we reopen.

  1. TITO’s with an expiration date of March 19, 2020 through May 28, 2020 will be extended until July 27, 2020 at 11:59pm.
  2. TITO’s will only be redeemable at the location in which the guest received the ticket.

On your next visit, please stop by the Cashier Counter of the site you received the ticket to have your expired cash out voucher redeemed.

Club Levels will not reset on July 1, 2020 as scheduled. We will be adjusting our 2020 program. Because we are committed to helping you achieve your tier status.

Your player card will remain active and your tier status will be maintained. All point balances will be kept in your account.

Any unredeemed Free Play, Food and Beverage Offers, Hotel Stays, etc. that expire during our closure period will remain expired. New offers and invitations will be issued with normal qualifying criteria once we resume daily operations.

If you had a birthday offer that was valid during the closure and were not able to use the offer, we will issue your birthday offer upon reopening and will be valid during that month we open back up only.

All March and April Promotions have been canceled. Guests can find out how many current entries they have to the new promotions by visiting Club 7 when we reopen.

At present, we do not have a set date for reopening but our tentative re-open date is May 28, 2020. Seven Clans Casinos will continue to closely monitor the situation and wait on direction from the Red Lake Tribal Council when it is safe to reopen. In the meantime, we encourage you to follow the applicable recommendations and directives to keep the number of cases in our community to a minimum.

All casino promotions & events are currently postponed or canceled during this temporary closure period. We will provide updates via website and email, where applicable, as more information regarding promotions and events becomes available.

No, all reservations will be automatically canceled. You do not need to call to cancel.

We are not accepting any future reservations for hotel rooms until after the temporary closure.

We will reply to emails Facebook inquires as quickly as possible and direct your message to the appropriate personnel for handling/response.

As decisions are made, we will continue to share updates with you via our website and Facebook Pages.

As we look forward to the day we will get to see you all again, we would like to thank all our loyal guests, and employees for your support, patience and understanding. Please stay safe and healthy!